ATRO Three-Year Parts Warranty


ATRO Three-Year Parts Warranty

We’re so confident in the engineering, design, and quality of our products, that we back almost all of them with the industry’s best warranty.

Three years. (Our competitors’ warranties typically range from 3-12 months.)

You must have purchased directly from ATRO to use our warranty claim form. If you bought our parts through a distributor (or some other source), please contact them directly, first.

ATRO polyurethane torque rod bushings for commercial truck fleets

Instructions

Should you need to file a warranty claim, please contact ATRO at 800-325-6114 first, so we can give you an RMA number.

Then, download and fill out the warranty claim form.

Warranty documents

ATRO Industry Leading 3-Year Warranty

Industry Best
3-Year Parts Warranty*

Our confidence is your confidence. You can count on ATRO parts to run better, and last longer.

ATRO Domestic Warranty Policy

ATRO products are covered by a 3-Year Parts Warranty with the following exceptions:

ATRO Item Type Example Warranty Period
Small Eye Torque Rods (2" ID) ATRO Small Eye Torque Rods 2 Year
LP50 Series for Hendrickson HN/Haulmaax ATRO LP50 Series Hendrickson HN/Haulmaax Parts 1 Year
Equalizer Beams ATRO Equalizer Beams 1 Year
Installation Tools ATRO Installation Tools No Warranty

ATRO will replace defective product at no charge. Failure modes include polyurethane to metal debonding, loose fit of internal components or obvious signs of wear that will lead to premature failure under normal use.

Warranty is void if product condition indicates overloading or improper application. In addition, MIXING ATRO PRODUCTS WITH RUBBER OR COMPETITIVE POLYURETHANE PRODUCTS WITHIN THE SAME APPLICATION VOIDS ALL WARRANTY.

ATRO also offers a 1 year labor warranty provided the product is installed entirely onto the vehicle by an authorized ATRO installer, and that all ATRO products are used throughout the entire vehicle application. ATRO will reimburse labor charges to authorized distributors or installers at 75% of their published labor rates.

To file a warranty claim:

  1. Please call ATRO customer service (800-325-6114) for approval and to obtain an RMA#.
  2. Return product within 30 days along with a copy of the invoice or work order of the original installation to confirm the date of installation and ATRO products installed. Please reference the RMA#. The RMA will expire in 30 days.
  3. The product, invoice/work order and RMA# should be returned to:
    • ATRO Engineered Systems, Inc.
    • 6 Bolte Lane, St. Clair MO 63077
    • ATTN: Warranty
    • Ship the parts freight prepaid, for inspection.